Privacy Policy

BILU Design (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website [yourwebsite.com] or engage with our services.

1. Collection of Personal Information

We may collect the following types of personal information, either directly from you or through third-party services:

Personal Identifiable Information (PII): Name, email address, phone number, mailing address, and billing information.

Non-Identifiable Information: IP address, browser type, device information, and website usage patterns via cookies and tracking technologies.

2. How We Collect Your Information

We collect your personal information when:

You visit our website.

You make a purchase or request services.

You subscribe to our newsletter.

You participate in surveys, promotions, or competitions.

We may also collect personal information through third parties such as payment processors or social media platforms, with your consent.

3. Use of Personal Information

We may use your personal information for the following purposes:

Processing and managing your orders or service requests.

Communicating with you about your purchases or inquiries.

Sending you promotional materials or newsletters (with your consent).

Improving our website, products, and services based on your feedback.

Complying with legal requirements and obligations.

4. Disclosure of Personal Information

We will not sell your personal information to third parties. We may disclose your personal information in the following circumstances:

Service Providers: We may share your information with third-party providers who assist us in delivering services (e.g., payment processing, shipping, and IT support).

Legal Obligations: We may disclose your personal information if required by law, or to protect our legal rights and safety.

5. International Data Transfers

If your personal information is transferred outside of Australia (e.g., to a third-party service provider), we will ensure that the recipient complies with applicable Australian privacy laws or provides a comparable level of data protection.

6. Cookies and Tracking Technologies

Our website uses cookies to collect data on your browsing activities. Cookies help us:

Improve website functionality and user experience.

Track website performance and user behavior.

You can manage cookie preferences through your browser settings, but disabling cookies may affect your website experience.

7. Data Security

We take reasonable steps to ensure the security of your personal information. This includes implementing technical, administrative, and physical safeguards to prevent unauthorized access, misuse, or disclosure of your data.

8. Access and Correction of Personal Information

You have the right to:

Access your personal information.

Request corrections to any inaccuracies in your personal information.

If you wish to exercise these rights, please contact us using the details provided below.

9. Your Rights Under the Privacy Act

In accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs), you have rights to:

Request deletion of your personal information in certain circumstances.

Opt-out of marketing communications at any time.

Complain about a breach of the APPs and have the complaint dealt with promptly.

To exercise any of these rights or if you have concerns about how your data is being handled, please contact us using the details below.

10. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these sites, and we encourage you to review their privacy policies before providing personal information.

11. Changes to Our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised. We encourage you to periodically review this policy to stay informed of how we are protecting your data.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to access, correct, or delete your personal information, please contact us:

Mailing Address: 2/26 Rosedale Avenue (2094), Fairlight, NSW

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) via their website: https://www.oaic.gov.au.